{"id":55149,"date":"2023-04-08T12:45:45","date_gmt":"2023-04-08T12:45:45","guid":{"rendered":"https:\/\/anticutremur.ro\/?page_id=55149"},"modified":"2023-04-15T16:16:59","modified_gmt":"2023-04-15T13:16:59","slug":"politica-de-reclamatii","status":"publish","type":"page","link":"https:\/\/anticutremur.ro\/en\/info\/politica-de-reclamatii\/","title":{"rendered":"Complaints policy"},"content":{"rendered":"<p>Va rug\u0103m sa citi\u0163i cu aten\u0163ie termenii \u015fi condi\u0163iile noastre \u00eenainte de a face o comanda. Prin folosirea acestui website \u015fi prin plasarea unei comenzi online, semnific\u0103 acceptul dumneavoastr\u0103 \u00een ceea ce prive\u015fte termenii \u015fi condi\u0163iile men\u0163ionate mai jos. Daca ave\u0163i nel\u0103muriri, v\u0103 rug\u0103m s\u0103 ne scrie\u0163i la adresa <a href=\"mailto:blralcons@gmail.com\">blralcons@gmail.com<\/a> .<\/p>\n<p>Ne rezerv\u0103m dreptul de a modifica con\u021binutul urm\u0103torilor politic\u0103 privind garan\u0163ia produselor si reclamatele conform temelor si condi\u021biilor pentru v\u00e2nzare produse.<\/p>\n<p>&nbsp;<\/p>\n<p>GARAN\u0162IA PRODUSELOR. RECLAMA\u0162II<\/p>\n<p>8.1. TOTAL MARKETING SRL r\u0103spunde \u00een perioada de garan\u0163ie pentru calitatea produselor v\u00e2ndute. Condi\u0163iile de garan\u0163ie acordate consumatorilor sunt \u00een conformitate cu Legea 449\/2003 si O.G. 21\/1992.<\/p>\n<p>8.2. La solicitarea garan\u0163iei este necesar\u0103 prezentarea produsului defect \u00een ambalajul original, \u00eempreun\u0103 cu accesoriile aferente, copie de pe factura fiscal\u0103 \u015fi chitan\u0163ei de la curier. \u00cen cazul \u00een care produsele sunt returnate catre TOTAL MARKETING SRL ne\u00eenso\u0163ite de aceste documente, produsele pot fi restituite solicitantului\/expeditorului f\u0103r\u0103 ca TOTAL MARKETING SRL s\u0103 solu\u0163ioneze cererea de acordare a garan\u0163iei.<\/p>\n<p>8.3. Cump\u0103r\u0103torul are obliga\u0163ia s\u0103 manipuleze, s\u0103 transporte, s\u0103 dezambaleze, s\u0103 depoziteze, s\u0103 conserve \u015fi s\u0103 utilizeze produsele \u00een conformitate cu instruc\u0163iunile date de TOTAL MARKETING SRL, care nu raspunde pentru defec\u0163iunile ap\u0103rute ca urmare a nerespect\u0103rii acestor prescrip\u0163ii de catre client.<\/p>\n<p>8.4.Toate reclama\u0163iile se vot transmite \u00een scris, prin accesarea \u00een site \u0219i completarea unui Formular de reclama\u0163ie, \u00een maxim 48 ore de la data livr\u0103rii c\u0103tre client, iar dup\u0103 acest termen aceasta nu mai este valabil\u0103.<\/p>\n<p>8.5. Reclama\u0163ia va fi \u00eenso\u0163it\u0103 de date concrete legate de num\u0103rul comenzii, num\u0103rul facturii, num\u0103rul coletelor, modalitatea de transport, motivul reclama\u0163iei, cauzele presupuse a fi condus la reclama\u0163ie, preten\u0163iile clientului.<\/p>\n<p>8.6. TOTAL MARKETING SRL\u00a0 va r\u0103spunde reclama\u0163iei \u00een termen de max. 5 zile de la primirea acesteia, \u00een vederea solu\u0163ion\u0103rii put\u00e2nd decide:<\/p>\n<p>\u00eenlocuirea m\u0103rfii sau returnarea acesteia.<\/p>\n<p>remedierea m\u0103rfii reclamate pe cheltuiala sa.<\/p>\n<p>acordarea unei reduceri.<\/p>\n<p>respingerea reclama\u0163iei.<\/p>\n<p>8.7. Nicio reclama\u0163ie nu va fi luat\u0103 \u00een calcul dac\u0103 produsul a fost modificat, prelucrat sau s-a intervenit in orice fel asupra acestuia.<\/p>\n<p>8.8. Clientul nu este \u00eendrept\u0103\u0163it s\u0103 solicite daune interese cu privire la calitatea sau cantitatea m\u0103rfurilor achizi\u0163ionate de la TOTAL MARKETING SRL dac\u0103 nu a respectat procedura de reclama\u0163ie men\u0163ionat\u0103.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Va rug\u0103m sa citi\u0163i cu aten\u0163ie termenii \u015fi condi\u0163iile noastre \u00eenainte de a face o comanda. Prin folosirea acestui website \u015fi prin plasarea unei comenzi online, semnific\u0103 acceptul dumneavoastr\u0103 \u00een ceea ce prive\u015fte termenii \u015fi condi\u0163iile men\u0163ionate mai jos. Daca ave\u0163i nel\u0103muriri, v\u0103 rug\u0103m s\u0103 ne scrie\u0163i la adresa blralcons@gmail.com . Ne rezerv\u0103m dreptul de&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":54383,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-55149","page","type-page","status-publish","hentry","description-off"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/pages\/55149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/comments?post=55149"}],"version-history":[{"count":0,"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/pages\/55149\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/pages\/54383"}],"wp:attachment":[{"href":"https:\/\/anticutremur.ro\/en\/wp-json\/wp\/v2\/media?parent=55149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}